HOURS OF OPERATION
Our marketing specialists are available toll-free at 1(888) 388-4438, or locally at (818) 767-8002, Monday-Friday, 9am-5pm PST.
ORDER PROCESSING
Order Options: CeteraMarketing is dedicated to making your ordering experience pleasant and efficient. For the fastest service, we encourage you to order online or call us toll-free at 1(888) 388-4438. Our marketing specialists are happily available to serve you 5 days a week, 9am-5pm PST.
Production: Normal production is 7-10 business days after proof approval. 3 - 6 day rush services are available on some items and may be assessed a 20% production charge of the entire order amount if you utilize this service.
PLEASE NOTE: This does not include rush/priority shipping which is an additional fee.
We suggest that you schedule your product to arrive 3-5 days prior to your event date. After your order leaves CeteraMarketing's dock we are not liable for product that does not arrive due to weather, natural disaster or mishandling by the shipping carrier.
Payment Options: CeteraMarketing accepts Mastercard, VISA and American Express. We also accept ATM cards with a MasterCard or VISA logo. We do not accept checks or CODs unless you have been approved for NET Terms.
Sales Tax: A 9% sales tax will be assessed on orders delivered to Los Angeles County addresses. You will have an opportunity to review this amount before submitting your order.
Order Confirmation: Upon completing the CeteraMarketing order process you will receive an e-mail confirming your order. You will receive a proof email for your approval and a third e-mail when your order is being shipped.
Promotion Codes: A promotion code is used for promotional discounts and if applicable to your order will be calculated at check out.
RETURNS & EXCHANGES
CeteraMarketing is dedicated to your complete satisfaction. Please check your packages and report any damage, shortage or issue to your representative within 3 days of receipt. Please be prepared to provide, clear, well lit photos to initiate your claim if damage has occurred. We cannot replace any product that has been discarded.
Instructions are below: 1. Call our offices to report defective product and we will give you a RETURN NUMBER (RN). 2. We will provide a return shipping label via email. 3. Re-pack items in its original packaging. 4. Add RETURN NUMBER to each box you are returning. 5. Contact FEDEX for a pick-up. NOTE: For your protection, we suggest that you retain a copy of your tracking number. Unfortunately, CeteraMarketing cannot be responsible for items lost during the return shipping process if you do not have possession of the tracking number.
Please make sure that you follow the instructions given to you by your representative in a timely manner as all claims must be resolved and closed within 30 days.
SITE NAVIGATION TIPS
Clicking "Home" at any time will take you back to our main welcome page. To see our current special offers, click the "Specials" button. Learn more information about our company and its history by clicking the "About Us" button. For our contact information (phone, address, etc.), please click the "Contact" button. In the "Links" area, you'll find an impressive listing of other websites that we recommend you visit. To search our vast promotional product database, click the "Search" button. After you perform your search, you can see detailed information regarding any product. If you see an item that interests you, you can easily add it to your online cart. Click "View Cart" at any time to review the items in your cart. Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us. Our site will automatically save your cart for up to 90 days as long you visit us again from the same web browser. Your browser must support frames and cookies in order to use all areas of our site. If you need further assistance using our website, please don't hesitate to let us know! We're always here to help!
